Effective Date: September 8, 2026
We understand that plans can change. This policy outlines how cancellations, rescheduling, and refunds are handled for appointments booked with KMN Legacy Group LLC.
Cancellations
Clients may cancel or reschedule an appointment by contacting us at 786-432-2023 or notary@kmnlegacygroup.com. We request at least [Insert Notice Period, e.g., 24 hours] notice for cancellations or rescheduling whenever possible.
Late Cancellations and No-Shows
Appointments cancelled with less than [Insert Notice Period] notice, or missed without notice, may be subject to a cancellation or no-show fee to cover time and travel already committed for mobile appointments.
Mobile Notary Travel Fees
Any travel fees paid in advance for mobile notary appointments are non-refundable in the event of a late cancellation or no-show, but may be applied toward a rescheduled appointment at our discretion.
Remote Online Notarization (RON) Refunds
Because Remote Online Notarization fees may include third-party platform costs (such as BlueNotary session fees), refunds for completed RON sessions are generally not available once a notarization has been completed. If a technical issue prevents completion of a session, please contact us so we can assist with rescheduling or resolving the issue.
Notary Fees
Notary fees charged in accordance with Florida law are earned once the notarial act has been performed and are non-refundable, as the service has been rendered regardless of the outcome of the underlying document or transaction.
Refund Requests
If you believe you were charged in error, please contact us at notary@kmnlegacygroup.com or 786-432-2023 within [Insert Timeframe, e.g., 7 days] of your appointment so we can review your request.
Changes to This Policy
We may update this policy from time to time. The most current version will always be posted on this page.